Shipping & Returns

Q: Do you have any return or exchange policy?

A: Yes, we do have a return or exchange policy. You need to return the product within 7-10 days of your purchase in perfect condition, and you will get a 100% refund!

Q: Are there any exceptions to the return/exchange policy?

A: Products from Sale or Deals or on Discounts can not be returned, but they can be exchanged and customer will be charged PKR 500. 

Q. Do you have any extra delivery charges?

A. For orders within Pakistan, deliveries are free of the charge for all orders over PKR 1500/-
Delivery charges for international orders vary. They depend on the weight and destination of the shipment. 

Q: How long does the delivery take?

A: Ideally, our delivery anywhere across Pakistan takes 1-2 working days.  

Q: Will I get a tracking id? 

A: Yes, you certainly can. After dispatching your order, we can give you a TCS tracking id. 

Q: Do I have to pay the delivery fee on return or exchange?

A: If you are making a return because you ordered the wrong size, you will pay the delivery fee. However, if there is any quality-related issue, we will refund the full amount.  

Q: Do you ship worldwide?

A: Yes, we ship everywhere in the world. However, for international orders, visit the other website, www.hopkicks.ru

Q: Which payment methods you accept? 

A: We have options of cash on delivery, bank transfer, and Easypaisa transfer. For international payment, we accept direct bank transfer or western union. 
 

Q: Can I try the products before buying them? 

A: Hopkicks is an online shopping platform. All of our items are stored in our warehouse in Islamabad, therefore, customers based in Islamabad can visit us by making an appointment. However, we offer a much simpler solution. Everything you see on our website can be delivered to your doorstep free of charge across Pakistan. In case you do not like your item, or it doesn't fit, you can simply exchange it or order a new one within 7 days.

 REFUND POLICY: 

• HOPKICKS is one of the most customer friendly online stores ever known with a FULL 100% CASH BACK REFUND policy if you don't like our product simply return back the item within 7 days and get full refund. Products that are discounted or on sale can not be returned but can be exchanged with a charge of PKR 500.

•  NO QUESTIONS ASKED!!!!!