Help (FAQ's)

HOPKICKS is one of the leading sneaker stores in PAKISTAN since yearly 2016 WE SHIP NATION WIDE IN PAKISTAN

we also ship worldwide ( USA / EUROPE / AUSTRALIA ) through our international website www.hopkicks.ru 


 HOW OUR STUFF IS DIFFERENT FROM MARKET ? 

  • We specialise in bringing limited edition sneakers with top quality materials possible
  • These are manufactured in specialised athletic sneaker factories experienced in manufacturing word class sneaker technologies and maintaining strict quality standards 
  • Sneakers are made from high end materials materials as used by world renowned brands ( fabrics , laces , insoles , inside padding , stitching technique , Sneaker technologies)
  •  MARKET VS HOPKICKS ?        ( the sneaker versions available in normal market don't come with high end materials and real sneaker technologies they are just low quality versions with no attention to detail given when it comes to materials and design pattern and sneaker technologies used 


HOPKICKS BACKGROUND:

  • HOPKICKS (since yearly 2016) striving hard and doing extreme effort to bring best quality sneakers available.
  • We are not only shipping inside Pakistan but hopkicks operates internationally having customer base in USA / UK / GERMANY / EUROPE etc
  • We only bring top quality stuff to our shelves 
  • highest quality possible what brands actually use in there products 
  • For that purpose we continuously release new batches with improved quality and patterns.
  • All of our sneakers listed holds very high market values costing 500-15000$ hyped all over the world and all are very sought after sneakers - almost all are impossible to get from any where at retail cost.


 REFUND POLICY: 

  • HOPKICKS is one of the most customer friendly online stores ever known with a FULL 100% CASH BACK REFUND policy if you don't like our product simply return back the item within 7 days and get full refund  
  •  NO QUESTIONS ASKED!!!!!  



IMPORTANT : READ THIS!!!!!!

HOPKICKS IS YOUR HIGH END FASHION PLUG !!!!! 

Q. Can I order sneakers , clothing or accessories of my Choice ?

A. Ofcourse!!! simply whatsapp / EMAIL your requirements we can arrange any sneakers, clothing piece or accessory within 20-25 days time period 



Q. Can I return/exchange the item?

A. Items can be exchanged if there is a size issue. If We haven't delivered the Size that you have ordered, Exchange will be free of Cost. Otherwise, If you have ordered the wrong size for yourself then you will have to pay Our Courier charges of PKR 300

Items can be returned if you don't like the quality simply return back within 7 days from the date of purchase. We will refund the money. READ THE NOTE BELOW!  

Note: 
You can return the article within 7 days at our office address. Please make sure item is completely unused with all the tags intact. once we receive the parcel back we will contact you. you can go for either exchange (Rs 300/- would be charged) or refund.


Q. Which countries we can ship ? 

A. HOPKICKS is an international brand we ship in Pakistan and well as abroad 


Q. Which payment method forms you accept ?

A. We accept cash on delivery, bank transfers , western union and moneygram. 


Q. How many days it will take to Deliver we use TCS to deliver our products?

A. Normally it takes 1-2 Working Days.

Q. How can I track my order?

A. As soon as your order is dispatched, You get Tracking ID sms ; All you have to do is copy that ID and past it into TCS TRACKING PAGE that is http://www.tcscouriers.com/pk/Tracking/Default.aspx

Q. Can I try on the items before I buy them?

A. Hopkicks.PK is an online shopping website. All of our items are stored in our warehouse in Islamabad, therefore, customers based in Islamabad can visit us by taking an appointment. Moreover, we offer a much simpler solution: Everything you see on our website can be bought and delivered to your doorstep free of charge across Pakistan. In case you don't like your item or it doesn't fit, you can simply exchange it or order a new item within 7 days*.

Q. Do you have extra charges for delivery?

A. For orders within Pakistan, deliveries are free of charge for all orders over PKR 1500/-

Delivery charges for international orders are variable depending on the weight and destination of the shipment head over to www.hopkicks.ru 

Q. The item I want is out of stock. What do I do?

A. Simply contact us and send your requirements we can arrange it for you. 

Q. How do I determine the correct size for me?

A. You can view the sizing details for a product by clicking on the 'Sizing Tab' on the product page located next to 'Description' Tab. This displays the size chart for the product and helps you decide which size fits you best. You may also contact our customer services to get any guidance. 

Q. How can I contact Hopkicks?

Have any further queries please feel to call our customers service at:

0313-0056265 during office hours(10am-7:00 pm) or mail us at Hopkicks.pk@gmail.com or Contact us at our Facebook/Instagram Fan page.